The SARs-COV2 coronavirus has sunk its teeth into every sector of the world economy, and the business mail industry is no exception. However, the pandemic hasn’t spelt bad news for every sector, and the effect of Covid-19 on direct mail campaigns has been ambivalent. Some businesses have seen a massive drop in demand (formalwear mail order catalogues, anyone?), while others have seen an increase in direct mail responses compared to before the pandemic. Let’s take a look at how Covid-19 has changed the landscape for direct mail campaigns, in terms of both sender expectations and customer experience, and how brands can take advantage of these developments.